Refund policy

 

EndlessApparel Return Policy
Effective as of: September 27, 2026

At EndlessApparel, we aim to provide you with the best shopping experience possible. All sales are final. However, if you receive an item that is damaged, defective, or incorrect, please review our return policy below for more information:

1. Final Sale: All orders are considered final sale. Returns, exchanges, or refunds are only accepted for items that arrive damaged or defective, or when EndlessApparel ships an incorrect item. Changes of mind, ordering the wrong size, or dissatisfaction with the fit are not eligible for return or exchange.

2. Reporting Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, you must contact our customer support team within 7 calendar days of the carrier-confirmed delivery date. Please email us at Endlesssapparell@gmail.com. Clear photos of the item, any damage or defect, original packaging, and shipping label may be required to verify your claim.

3. Return Authorization: Upon contacting us with a valid claim, our support team will provide you with a return authorization and instructions on how to return the item. Returns sent without prior authorization from EndlessApparel will not be accepted.

4. Return Eligibility: To be eligible for an approved return, the item must be unworn, unwashed, unaltered, and in its original condition with all original packaging, tags, and labels attached. EndlessApparel reserves the right to deny a return if the item does not meet these requirements or shows signs of wear, washing, alteration, or customer-caused damage.

5. Refund or Replacement: After receiving and inspecting the approved returned item, EndlessApparel will offer a refund or replacement based on the circumstances and product availability. Approved refunds will be issued to the original payment method. Once a refund has been processed, additional processing time may be required by your bank or payment provider before the funds appear in your account.

6. Return Shipping: EndlessApparel will cover the cost of return shipping for approved damaged, defective, or incorrect items. A prepaid return shipping label will be provided when applicable.

7. Timely Returns: Approved returns must be shipped within 7 calendar days of receiving the return authorization or prepaid shipping label. Returns shipped outside of this timeframe may be denied.

8. Non-Returnable Items: Items that are not damaged, defective, or incorrect and meet our quality standards are considered final sale and are not eligible for return, exchange, or refund. This includes returns requested due to sizing, fit preference, or change of mind.

We are committed to resolving eligible order issues promptly and ensuring your satisfaction with EndlessApparel products. If you have any questions or need assistance regarding your order, please contact our customer support team.

Thank you for choosing EndlessApparel.